Monodeski Support

How can we help you with your lessons today?

Frequently Asked Questions

How do I add a lesson pass to Apple Wallet?

Open the app, navigate to your scheduled lesson details by tapping on any upcoming lesson card, and scroll to the bottom. Click the official Add to Apple Wallet badge to generate and save your digital pass directly to your iOS device.

How do I log in using a Magic Link?

On the login screen, enter your registered email address and tap Send Magic Link. Open your email inbox on your mobile device and tap the sign-in link to be instantly authenticated into the app without entering a password.

How do I link a student or family member?

Navigate to the Students tab from the bottom navigation bar and tap the floating + button. Enter their first name, last name, date of birth, and any relevant handicap requirements to attach them to your account.

How does the AI Assistant work?

Tap the central "M" button on the bottom navigation dock to open the Monodeski AI Assistant. You can ask quick questions in English or French regarding your upcoming lesson times, student linkages, assigned instructors, or ski school details.

Still need assistance?

Our support team is available to help resolve account, booking, or technical issues.

Email: support@monodeski.com

Hours: Monday – Sunday, 8:00 AM – 6:00 PM (CET)

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